Tis the season. December 2016 Holiday Schedule

greenWe wish you and yours a warm and peaceful holiday. CalNeva Broadband will close at 1pm on December 23rd and will re-open at 8am on December 27th and close at 1pm on December 30th; re-open at 8am on January 3, 2017. The 24 hour internet tech support # 1-866-821-8280. In the event of an area wide emergency outage, please call 1-866-330-2028 and leave a message for your local on call technician.

Some legalities…Given the contentious nature of negotiations with programmers which can result in outages being used as a negotiating tool….

“Should a pay TV provider be legally required to offer a refund or credit if it loses a channel for a period of time due to a carriage dispute with its owner?

The United States Court of Appeals of the Eighth Circuit this month ruled unanimously that the answer is no, according to the National Law Review. A District Court judge held that the service contract between Dish and the customer would be “illusory” if the satcaster were allowed to keep the entire subscriber fee while certain advertised channels were missing. However, Dish appealed the ruling to the Eighth Circuit, which found that the contract would not be “illusory” because the satcaster provided the channels during most of the agreement, and wanted to continue offering them during the dispute. In addition, the appeals panel said Dish’s contract expressly states that it can change the channel lineup of any programming package at any time. ”

Full article here: http://www.tvpredictions.com/dish101816.htm

Our Westwood customer service office will be closed on October 31, 2016. We will be taking advantage of a floating holiday. If you are experiencing an emergency area-wide outage, please call 866-330-2028 and leave a message for your local area on-call technician. We also have a 24 hour internet tech support number 866-821-8280. Have a safe and fun Halloween.

happy-halloween-11

FALL SUN OUTAGES

National Video

Technical Operations

To:                All HITS Customers

From: National Video Technical Operations Date: September 21, 2016
Re: Fall Sun Outages Pages:  

 

Twice each year, the sun is positioned directly in line with the ground-based satellite dish antennas used to receive CATV programming. This positioning causes programming interruptions as the sun’s energy overpowers the C and Ku band signals transmitted by the satellites.

When the HITS Quantum digital signal is interrupted by the sun’s energy, the DCT set top converter displays “One Moment Please” on the affected channel(s). This condition will be present for several minutes each day during the sun outage period, which lasts for several days. Because HITS receives some of the programming used in the HITS lineup via satellite, some HITS programming services will be lost twice during this period as HITS experiences receive outages. Additionally, the ISO data stream (00B data), which delivers addressable commands to set tops from the billing system, may be affected during the sun outage period. Systems that utilize Motorola’s national addressable control may be unable to send commands to set tops during the sun outage period.

SUN OUTAGES APPROXIMATE DATES:  OCT 4-OCT 12

 

*** NOTICE TO ALL REOCCURRING/AUTO CREDIT CARD SUBSCRIBERS ***

AS OF SEPTEMBER 2016, WE WILL BE SWITCHING TO A NEW, MORE EFFICIENT CREDIT CARD PROCESSING PROGRAM.  IN ORDER TO CONTINUE YOUR AUTO PAYMENT, IT IS NECESSARY FOR YOU TO CALL IN YOUR CREDIT CARD/DEBIT CARD NUMBER AGAIN.   WE DO APOLOGIZE FOR ANY INCONVENIENCE THIS MIGHT CAUSE, HOWEVER; PLEASE KEEP IN MIND THAT FOR YOUR FINANCIAL PROTECTION, WE DO NOT HAVE ACCESS TO THE FULL CARD NUMBER IN OUR CURRENT SYSTEM.  IF YOU HAVE NOT CONTACTED US BY SEPTEMBER 9, YOUR PAYMENT SCHEDULED FOR SEPTEMBER 10, WILL NOT BE PROCESSED.   THANK YOU FOR YOUR COOPERATION.

AMC

Unfortunately due to the unreasonable increase in price. as of March 1, 2016; we are no longer able to carry AMC.   The IFC channel is also included, as it is a part of the AMC network.

 

TECH CableLabs Cooking Up 10 Gbps Symmetrical Broadband – DSL Reports

Fresh on the heels of certifying the first gigabit-capable, DOCSIS 3.1 modems, CableLabs says it’s exploring dramatically boosting cable broadband’s upstream speeds and providing symmetrical connections up to 10 Gbps. While eventually DOCSIS 3.1 devices are expected to support speeds of 10 Gbps downstream and 1 Gbps upstream, the first wave of devices just hitting the market will “only” support 5 Gbps downstream and 1 Gbps upstream.

 

http://www.dslreports.com/shownews/CableLabs-Cooking-up-10-Gbps-Symmetrical-Cable-Broadband-136308