To: All HITS Customers
|From:||National Video Technical Operations||Date:||September 21, 2016|
|Re:||Fall Sun Outages||Pages:|
Twice each year, the sun is positioned directly in line with the ground-based satellite dish antennas used to receive CATV programming. This positioning causes programming interruptions as the sun’s energy overpowers the C and Ku band signals transmitted by the satellites.
When the HITS Quantum digital signal is interrupted by the sun’s energy, the DCT set top converter displays “One Moment Please” on the affected channel(s). This condition will be present for several minutes each day during the sun outage period, which lasts for several days. Because HITS receives some of the programming used in the HITS lineup via satellite, some HITS programming services will be lost twice during this period as HITS experiences receive outages. Additionally, the ISO data stream (00B data), which delivers addressable commands to set tops from the billing system, may be affected during the sun outage period. Systems that utilize Motorola’s national addressable control may be unable to send commands to set tops during the sun outage period.
SUN OUTAGES APPROXIMATE DATES: OCT 4-OCT 12
AS OF SEPTEMBER 2016, WE WILL BE SWITCHING TO A NEW, MORE EFFICIENT CREDIT CARD PROCESSING PROGRAM. IN ORDER TO CONTINUE YOUR AUTO PAYMENT, IT IS NECESSARY FOR YOU TO CALL IN YOUR CREDIT CARD/DEBIT CARD NUMBER AGAIN. WE DO APOLOGIZE FOR ANY INCONVENIENCE THIS MIGHT CAUSE, HOWEVER; PLEASE KEEP IN MIND THAT FOR YOUR FINANCIAL PROTECTION, WE DO NOT HAVE ACCESS TO THE FULL CARD NUMBER IN OUR CURRENT SYSTEM. IF YOU HAVE NOT CONTACTED US BY SEPTEMBER 9, YOUR PAYMENT SCHEDULED FOR SEPTEMBER 10, WILL NOT BE PROCESSED. THANK YOU FOR YOUR COOPERATION.
Unfortunately due to the unreasonable increase in price. as of March 1, 2016; we are no longer able to carry AMC. The IFC channel is also included, as it is a part of the AMC network.
Basic Bulk rates will increase 5%. Rate increases are always difficult. Unfortunately, the cost to carry channels increases annually. The last rate increase for BULK accounts was April 2014. We appreciate your business.
Fresh on the heels of certifying the first gigabit-capable, DOCSIS 3.1 modems, CableLabs says it’s exploring dramatically boosting cable broadband’s upstream speeds and providing symmetrical connections up to 10 Gbps. While eventually DOCSIS 3.1 devices are expected to support speeds of 10 Gbps downstream and 1 Gbps upstream, the first wave of devices just hitting the market will “only” support 5 Gbps downstream and 1 Gbps upstream.
Due to the rising costs to carry channels; there will be a video rate increase effective February 26, 2016. March’s bills will reflect the new rates. If you have auto payments, please adjust accordingly. We do understand that rate increases are never an easy process. CalNeva Broadband appreciates your business.
Please note that you may cancel your service at any time, but you must give 30 days notice to be entitled to a refund. Refunds must be requested during business hours to a customer service representative. There is a $10.00 refund processing fee. Refunds must be at least $20.00 after the RPF.
CalNeva Broadband has updated their billing system. New bills were mailed on 12/24/2015. Your account number has changed. Please update your payment accounts. Bills are still due are the 10th of each month.
Have a HAPPY and SAFE New Year!
|LITE INTERNET||(1 MEG DL/1 MEG UP)||20 GIGS||$24.95|
|RESIDENTIAL INTERNET||(3 MEG DL/1MEG UP)||50 GIGS||$29.99|
|EXPRESS INTERNET||(6 MEG DL/1.5 MEG UP)||100 GIGS||$39.99|
|SMALL OFFICE||(10 MEG DL/1.5 MEG UP)||150 GIGS||$49.99|
|PROFESSIONAL INTERNET||(10 MEG DL/1.5 MEG UP)||200 GIGS||$89.95|