January 10, 2017 Customer Service Office will close at 3pm.

We are having a new back up generator installed at our Lake Almanor headend and customer service office. The electricians have been working all day. At approximately 3pm today, the electricity will have to be off for the work to be completed. The customer service office will be open again tomorrow during regular business hours 8am-5pm. Thank you for your understanding. Techs will still be working and completing their work.

Some legalities…Given the contentious nature of negotiations with programmers which can result in outages being used as a negotiating tool….

“Should a pay TV provider be legally required to offer a refund or credit if it loses a channel for a period of time due to a carriage dispute with its owner?

The United States Court of Appeals of the Eighth Circuit this month ruled unanimously that the answer is no, according to the National Law Review. A District Court judge held that the service contract between Dish and the customer would be “illusory” if the satcaster were allowed to keep the entire subscriber fee while certain advertised channels were missing. However, Dish appealed the ruling to the Eighth Circuit, which found that the contract would not be “illusory” because the satcaster provided the channels during most of the agreement, and wanted to continue offering them during the dispute. In addition, the appeals panel said Dish’s contract expressly states that it can change the channel lineup of any programming package at any time. ”

Full article here: http://www.tvpredictions.com/dish101816.htm

Our Westwood customer service office will be closed on October 31, 2016. We will be taking advantage of a floating holiday. If you are experiencing an emergency area-wide outage, please call 866-330-2028 and leave a message for your local area on-call technician. We also have a 24 hour internet tech support number 866-821-8280. Have a safe and fun Halloween.

happy-halloween-11

*** NOTICE TO ALL REOCCURRING/AUTO CREDIT CARD SUBSCRIBERS ***

AS OF SEPTEMBER 2016, WE WILL BE SWITCHING TO A NEW, MORE EFFICIENT CREDIT CARD PROCESSING PROGRAM.  IN ORDER TO CONTINUE YOUR AUTO PAYMENT, IT IS NECESSARY FOR YOU TO CALL IN YOUR CREDIT CARD/DEBIT CARD NUMBER AGAIN.   WE DO APOLOGIZE FOR ANY INCONVENIENCE THIS MIGHT CAUSE, HOWEVER; PLEASE KEEP IN MIND THAT FOR YOUR FINANCIAL PROTECTION, WE DO NOT HAVE ACCESS TO THE FULL CARD NUMBER IN OUR CURRENT SYSTEM.  IF YOU HAVE NOT CONTACTED US BY SEPTEMBER 9, YOUR PAYMENT SCHEDULED FOR SEPTEMBER 10, WILL NOT BE PROCESSED.   THANK YOU FOR YOUR COOPERATION.

AMC

Unfortunately due to the unreasonable increase in price. as of March 1, 2016; we are no longer able to carry AMC.   The IFC channel is also included, as it is a part of the AMC network.

 

TECH CableLabs Cooking Up 10 Gbps Symmetrical Broadband – DSL Reports

Fresh on the heels of certifying the first gigabit-capable, DOCSIS 3.1 modems, CableLabs says it’s exploring dramatically boosting cable broadband’s upstream speeds and providing symmetrical connections up to 10 Gbps. While eventually DOCSIS 3.1 devices are expected to support speeds of 10 Gbps downstream and 1 Gbps upstream, the first wave of devices just hitting the market will “only” support 5 Gbps downstream and 1 Gbps upstream.

 

http://www.dslreports.com/shownews/CableLabs-Cooking-up-10-Gbps-Symmetrical-Cable-Broadband-136308

March 2016 Video Rate Increase

Due to the rising costs to carry channels; there will be a video rate increase effective February 26, 2016.  March’s bills will reflect the new rates.  If you have auto payments, please adjust accordingly.   We do understand that rate increases are never an easy process.  CalNeva Broadband appreciates your business.